We all know the story – Goldilocks was looking for porridge and a bed that was ‘just right’. So when Hotel Perfect was established, over 28 years ago, the vision was to create a PMS and hospitality software solutions that could work for everyone – no matter the size of the property, no matter the type of property.
Over the years we have continued to innovate, not just our products, but innovate our team and processes too, to ensure that we fit perfectly into our customers’ plans and objectives.
Here are three reasons (just like the little bears!) of why we are ‘Just Right’
At Hotel Perfect, we believe that your PMS should work for you, not the other way around. Our packages are not plucked off the shelf, but are tailored to fit with each properties’ needs.
For example, do you get busy check-in periods? Our Lounge Check-In app allows you to grab a tablet and check-In guests remotely from the comfort of the lounge bar or the library.
Do you have a large property? Struggle with the communication between the front desk and housekeeping? Our housekeeping app provides instant room status updates, so your front desk knows as soon as a room is ready.
Having worked closely with our customers for almost 3 decades, we know what product features are crucial. So, although our packages are bespoke, the elements are ready to go, meaning that we are able to keep costs down for our customers.
Personal Service and Support
One of the aspects of Hotel Perfect that we are most proud of is the team that we have managed to cultivate. We pride ourselves in filling the team with over 70% of talented individuals that have direct experience within the hotel sector.
This way, our team knows exactly the needs and expectations from your staff on the front line, they’ve been in their shoes before, they know what is important.
We also have a small (but perfectly formed!) team that have worked with us, and our hotels, for many years, and have built trusted relationships over that time. And with a support team that is based at our HQ, any enquiry, even out of hours, you will always get a personal, yet professional service.
At Hotel Perfect we have structured our product offering in such a way that we can provide the best value for our customers.
We offer a modular based pricing structure, this means that you can tailor your software packing, adding in the elements that you require. This results in you only paying for what your property needs, and eliminating any unnecessary costs.
We also practice consumer-led development, this means that we innovate our products based on the feedback of our customers. At the end of the day, our customers are the foot soldiers on the ground, using our software day-in, day-out, in the real world – there is nobody better suited to tell us in which direction our products should be going.
Finally, as an all-encompassing supplier; we provide services such as Channel Management, EPoS, Online Booking, and much more. One supplier allows our customers to keep costs down, as well as benefitting from a suite of software products that integrate and work alongside each other.