The latest movement to hit the hospitality industry is the idea of guest personalisation, this means that guest centricity is in focus, and staying connected with your customers. By bringing guests into the epicentre of your processes, you are able to cultivate brand loyalty and create memorable and meaningful moments for them.
The great challenge facing the hotel industry is convenience – how can hotels provide speed of delivery with the personal touch that guests expect?
To start with make sure you are connected with your guest, you also have to have a connected team, this means making sure that you have the software and processes in place to make this happen.
Due to this team connection there will be more focus on recruitment and employing the right team – but just as important than this is to ensure that once the right team is in place, that they have the tools to stay connected with the guest.
With this in mind, at Hotel Perfect we have been working on ways in which we can help you to connect your colleagues, bringing technology to all your departments. For example, our scheduled notes feature, which is in included as part of our PMS allows you to electronically diarise notes and actions by department and room bookings.
Our Housekeeping App and Maintenance App allows your back of house team to stay connected and enables users to manage various aspects of the day-to-day running of the hotel, ensuring rooms are ready and problems are solved.
For more information contact our team at firstname.lastname@example.org