Over recent times technology has changed the way in which we manage hotels and the experience that we offer to guests, and this has been a positive change, allowing for more efficient and cohesive management.
However, what is vital is that we don’t forget that the most important aspect of hospitality is, service … and quite simply – Service is still king.
To help gain the advantage and promote ‘Service is King’ in your business, consider the following…
1. Do you communicate with your guests prior to their arrival?
‘Guest Personalisation’ remains a key focus for hospitality industry throughout 2019; from the initial reservation through to departure, there are many touch points during your guests’ stay. All of these can be used to promote your promise of service, and ultimately generate great feedback and reviews.
2. Do you give your team the time to engage with your guests?
Your hotel can run with the best in technology and innovation, and still fall short if you are not exceeding guest expectations. However, having the right software and innovation in place gives your team the time they need to enhance your guests’ experience.
Our new Housekeeping and Maintenance Apps can improve communication and efficiency; resulting in a more cohesive team, freeing up precious time for greater guest focus.
3. Do you measure Guest Loyalty?
A happy guest is a loyal guest. By going the extra mile, and being more attentive, can ensure a long-term relationship and multiple stays. Loyal guests still exist and remain a focus for top hoteliers, pointed out by a recent article by Boutique Hotelier
At Hotel Perfect we have partnered with a wide variety of Guest Review solutions so you can continue your relationship with your guests, after their stay, gaining valuable feedback and continued communications.
For more information about how Hotel Perfect can improve your service and software efficiencies contact our team and book a demo of our software.