Guest Communications

We have made communicating with your guests easier than ever to help you to maximise your revenue

How it works

This powerful little module allows you to send e-mails or SMS messages to any of your guests, past, present or future. It can enhance your everyday booking confirmations as you can now send them by SMS message, it can also change the way that you manage your guest’s journey.

Send pre-emptive, pre-arrival guest communications via e-mail or SMS to your guests. You might ask them to make a booking in the restaurant, or perhaps use the opportunity to up-sell extras. Post-departure SMS messages and e-mails can be used to thank the guest for staying, sending surveys or asking them to rate you on TripAdvisor.

Complete customisation

Customised templates allow for a variety of uses such as directions to the hotel, post-departure questionnaires or pre-book dinner promotional offers. You can add as many templates as you like and can edit them easily from within the Guest Messaging module.

We know that your guests are more likely to choose additional extras after the time of booking so we have made communicating with your guests easier than ever, to help you to maximise your revenue.

Communicating with your guests is becoming harder and harder with technology always being in the way... so if you can't beat it, use it!

Key features

  • Pre-arrival Guest Communications – Use SMS messages or e-mails to connect with your guests before their arrival. This will enhance their guest journey and give you an added chance of up-selling extras.

  • Post-departure Guest Communications – If your guests have enjoyed their stay, capture it. Most travellers consult various review sites before they choose their accommodation, so why not encourage your guests to write about you!

  • Booking Confirmations – Most of the big chains now give the option of receiving booking confirmations by SMS message. With our Guest Messaging module you can offer this too.

Request a Demo of Hotel Perfect's GRM

As Hotels start to look at reopening their doors and how they will work with the new normal of social distancing, hoteliers will be looking towards technology solutions for help. Keeping their guests and staff safe.

With the evolution of mobile hospitality apps like our contactless "Guest Check-in app," this is more than possible. The need for contact can be avoided altogether when guests can engage with the hotel and staff members from a smart device, allowing guest to have peace of mind and enjoy their stay at your hotel.

The pre-Check-in app is designed with this in mind, allowing the guests to perform a pre-check-in, which helps the hotel by giving them information and requirements. The advantages are: 

  • Great for social distancing.
  • Capture Guest Requirements.
  • Built-in Guest features.
  • Upsell in-room items such as Champagne, flowers etc.
  • Send requests to Housekeeping – eg. Extra pillows.
  • Book Lunch/Dinner reservations.
  • Capture Payment Card on Arrival.
  • Allow Guest to View and Settle room bills.
  • Provide Contactless 'Checkout.'
  • Stop gatherings and bottlenecks at reception desks.
  • Create additional check-in points for guests away from reception.

Mobile check in