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Contactless Check-in for your Guests

A comprehensive seamless mobile Check-in technology, improving your guests journey and experience

Why use Contactless Check-in?

Would you like to offer your guests a less formal way to check-in away from a desk, or are you running a hotel that often has busy check-in times?

Our Guest Check-in app helps you manage guest arrivals better and provide a more personalised check-in experience away from the front desk.

The guest can log into the app using their unique booking details from a smart device, and pre-check-in up to 3 days prior to their stay, all from the comfort of their car, train or walking to the hotel.

We’ve designed a simple and straight forward app that allows you or your guests to check-in remotely via their mobile. This is great for hotels as guests can let you know their estimated arrival time and any requirements, so you can be fully prepared for their arrival.

With continued access to the app for the duration of their stay, your guest can stay in communication with the hotel through the Built-in Guest Services Feature adding the ability for hotels to upsell in-room items such as Champagne, flowers, etc., visitors can send requests to Housekeeping – e.g. extra pillows and view their current room bill.

Flexibility, for your guests and staff.

The Lounge Check-in App can be used by additional staff around reception to check guests in during peak times creating a smoother, streamlined stress-free guest journey and experience.

At Hotel Perfect we believe in designing flexible solutions that support different hotel models so that our clients have the freedom to manage their hotel how they want to.

Through both the Guest check-in and Lounge check-in app, guest can use the Contactless Departure feature, visitors can view, pay their bill and checkout, as well as partial or full Checkout is also available.

Mobile check in

Flexible, time saving and Intuitive - this is how check-ins should be. The App helps you get your guests' journeys and experience off to a great start. While allowing you to adhere to government guidelines for social distancing.

Key Features

  • Contactless Guest Check-in – The guest can log into the app using their unique booking details. They can send requests, check their booking details are correct, confirm their marketing preferences and check-in 3 days before their stay, all from the comfort of the car, train or walking to the hotel!

  • Create additional check-in points for guests away from reception – Your other staff can help out the reception team during peak times using this app, perhaps on a tablet device, saving time and avoiding long waits for your guests.

  • Capture Customer Preferences – Dinner, Newspaper and Alarm Call requests can be entered into the app, as well as Pre-order and Upsell items such as Champagne, flowers, etc. To Book Lunch/Dinner (ResDiary integration required), you can capture signatures for agreements to T&C’s (optional) making the process of finding out what your guests want and when sleeker than ever.

  • Request Payments Prior to Arrival – The customer can add card details to their booking. The card will be tokenised and added to the reservation. This can be used to process deposits or prepayments and once their stay with you has come to an end, the captured card is used for contactless checkout.

  • Up-sell via in-room ordering. – With Built-in Guest Services feature you can continue to upsell in-room items such as Champagne, flowers, etc., send requests to Housekeeping – E.g. extra pillows and view the current room bill.

  • Support's a virtual reception desk – If you don't have a static reception desk, and instead check guests in elsewhere, then the app will streamline this process to make your check-ins even smoother.

  • Great for social distancing – With the need to adhere to government guidelines on social distancing, hoteliers will be looking towards technology solutions for help. Keeping their guests and staff safe while still offering a seamless guest journey and experience will also be key.

  • Contactless Checkout – As the guest can check-in contactless, they can also checkout via the contactless app, customer can view and pay the room bill and then checkout, with the option of partial or full checkout available.

Lounge Check-in App

Flexibility to check-in guests away from the reception. Creating a smoother, streamlined stress-free guest journey.

Would you like to offer your guests a less formal way to check-in away from a desk, or are you running a hotel that often has busy check-in times?

Our Lounge Check-In App could help you manage guest arrivals better and provide a more personalised ‘lounge’ check-in experience away from the front desk.

Book a Demo of the Guest Check-in App

We can offer both remote and onsite demos which are tailored to your requirements and cover your key areas. Please fill out the form below so that we can get in touch with you to discuss setting up a live demonstration of any of our products.
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As Hotels start to look at reopening their doors and how they will work with the new normal of social distancing, hoteliers will be looking towards technology solutions for help. Keeping their guests and staff safe.

With the evolution of mobile hospitality apps like our contactless "Guest Check-in app," this is more than possible. The need for contact can be avoided altogether when guests can engage with the hotel and staff members from a smart device, allowing guest to have peace of mind and enjoy their stay at your hotel.

The pre-Check-in app is designed with this in mind, allowing the guests to perform a pre-check-in, which helps the hotel by giving them information and requirements. The advantages are: 

  • Great for social distancing.
  • Capture Guest Requirements.
  • Built-in Guest features.
  • Upsell in-room items such as Champagne, flowers etc.
  • Send requests to Housekeeping – eg. Extra pillows.
  • Book Lunch/Dinner reservations.
  • Capture Payment Card on Arrival.
  • Allow Guest to View and Settle room bills.
  • Provide Contactless 'Checkout.'
  • Stop gatherings and bottlenecks at reception desks.
  • Create additional check-in points for guests away from reception.

Mobile check in