Guests are packing up the whole family and heading off on getaways, from children, parents, to grand-parents, everyone is invited! Here’s a few thoughts on how hoteliers can serve this ever-growing type of traveler.
Celebrating the ‘Big one’
Gone are the days of a slice of stale cake at the village hall, or trying to find enough chairs in the house to accommodate the whole family! Nowadays, families are coming together in more significant places, across the UK and the world to celebrate the big occasions, such as birthdays, weddings and anniversaries.
Hotel Perfect’s Events module allows you to control your events from your PMS. With features including linking accommodation and function rooms, the ability to build function sheets, and store event information, leaving you to concentrate on ensuring your guests have a successful celebration.
All jokes aside, sharing child responsibilities is a very popular reason as to why larger family units are taking holidays together. Most kill two birds with one stone; the grandparents get to spend valuable time with the kids, while the parents enjoy a date night!
With our integration to ResDairy, table bookings can be made by the hotel reservation team in any restaurant within the business, all seamlessly linked to the room reservation in Hotel Perfect.
Probably the most obvious on this list, we are seeing a rise in multigenerational holidays due to the cost-saving benefits. With the pound struggling against the Dollar and Euro in light of Brexit uncertainty, holiday-makers are looking to make their money stretch further.
With this view, it is likely that guests will be looking to get more bang for their buck. One way to do this is to improve guest personalization and improve the service that your team provides. This can be done with apps such as Lounge Check-In, a more dedicated experience for your guests as soon as they arrive.
No more reception desk barriers and frustrating queues, straight to a warm welcome and relaxed check-in…which we are sure the adults will appreciate after a long journey with the kids!
What a Better Way to Bond!?
Overwhelmingly the most popular reason for multiple generations to take holidays together is the quality time that the family unit can spend together. Is there a better way to catch up and make lasting, and amazing memories together?
The importance of this is why the guest experience delivered by the team is paramount. That’s why we offer a market leading Guest Relationship Manager, which allows your team to put their focus onto the guests and build those all-important relationships.