We have just arrived back from the Independent Hotel Show in London, the leading event for independent and boutique hoteliers.

We sent our fantastic team to the show at Olympia to preview some exciting new features, and how they can improve efficiency and enhance the guest experience. We also showcased the latest face-recognition technology and demonstrated how guests can access their hotel bedroom using just their biometric identity.

The show is always a great opportunity to catch up with our amazing customers and commercial partners, as well as an opportunity to meet some new faces.

We also took the opportunity to visit some interesting talks and panels and see what jewels of information we can bring back, not only to develop our products, but also pass this wisdom back to our customers. Particular interesting areas of discussion was brand partnerships, how they can accelerate growth and produce new revenue streams. Also, the rise of new guest groups – the wellness guest.

Such an amazing thing happened on the first night of the event; one of our customers, Paula Ellis of the Retreats Group, won the Independent Hotelier of the Year Award, as voted for by her peers, this is presented each year to an individual who has made a significant contribution to the Independent hotel sector.

Congratulations to Paula and her team!

All in all, we had a great time at IHS 2019, and we are looking forward to seeing everybody at the next event.