Working with the new normal of social distancing, hoteliers will be looking towards technology solutions for help. Keeping their guests and staff safe while still offering a seamless guest journey and experience will also be key.
With the evolution of mobile hospitality apps like our contactless “Guest Check-in”, this is more than possible. The need for contact can be avoided altogether when guests can engage with the hotel and staff members from a smart device, allowing guest to have peace of mind and enjoy their stay at your hotel.
1. Remote check-in
Guests will want to know that you have their safety in mind, and the vast majority also use technology, and both of these things certainly extend to the hotel check-in process.
One of the ways to incorporate technology into the hotel check-in process is to allow for Mobile Guest-check-in. This can be done through your hotel property management system, such as Hotel perfect, it enables your property to leave the check-in process to the guest.
Mobile check-in is completed through a dedicated mobile app, like our Contactless “Guest-Check-in” available through customers devices, or dedicated devices in areas set up by the hotel. Our Lounge check-in that allows a member of the hotel team to check the guest in, away from reception, allowing check-in while adhering to social distancing measures.
A Guest check-in app is an effortless way to allow guests to check themselves in, even better, you can use it as a casual marketing tool, letting visitors learn more about your hotel; serving them exclusive offers and even upselling other amenities through the app during their stay.
You can send ahead any Documentation, Agreements and T&C’s for a signature to be digitally captured prior to their visit.
2. Allow guests to have flexible check-in times
That 3 pm, check-in time doesn’t seem to be going anywhere any time soon. So why not allow guests the extra wiggle room? You can give your customers the leeway to check in as early or as late as their schedules allow. The guest can simply add their ETA through the Guest-Check-in App and the hotel will know when to expect them.
This is slowly becoming a trend, and not just within the smaller property space. Well-known brands like Hilton, Marriott, and the Intercontinental Hotels Group are offering this perk.
The last thing people want to endure after a long journey is the annoyance of check-in, and if you could eliminate this for them, through your Pre-Check-in, allowing them a fast, contactless customer experience and journey, where all the details have already been covered and ready for them on arrival, they will love you for it. And sing your praises, potentially via online hotel reviews.
The modern guest cherishes efficiency, and hotel check-in times should reflect this. Smart hoteliers are recognizing the change in behaviour, and many chains are responding by launching a check-in-anytime program.
4. Add check-in points around the hotel
You will still have guests that will check-in at the hotel and with the need to ensure social distancing measures are met in the hotel for the safety of your staff and your customers, hotels are taking advantage of more mobile hospitality apps, such as Our lounge check-in.
The benefit of these self-service check-in points is two-fold. It allows customers to bypass reception and avoid creating grouping at reception areas.
Ideally, Check-in points are located in clearly marked open areas close to reception such as bar areas and restaurants. The technology makes it possible for guests to do more than just complete their own hotel check-in. The Guest check-in should empower them to also review their reservation, program their room keys, and make any necessary edits without the need for hotel staff to assist them.
By incorporating these services into your hotel check-in process, your guests will no longer need to line up at the reception desk and you’ll make a stellar first impression.
5. Built-in guest services
Having Continued access to the app is essential for visitors staying at your hotel, your guest will be able to interact with your hotel and staff using the app and services Feature such as ordering In-Room items like Champagne, ﬂowers, Send requests to Housekeeping – e.g. extra pillows and viewing their current room bill.
6 Check out service
Your guest will still want to avoid as much contact checking out as they did checking-in, the guest can also check-out through the app, allowing the ability to view room bills and pay for the bill, adding a card of their choice or using the pre-added card upon check-in. All completed through a secure payment gateway.
Get in touch with the team to see how our Pre-check-in and Lounge Check-in can benefit your property.
Call: 0843 309 1601 or Email: firstname.lastname@example.org