Case Study:
St Michaels Resort

St Michaels Resort is an award winning 4 Star luxury hotel & spa

Company Profile

Set in sub-tropical gardens, the luxury south facing beachside resort boasts airy, sea view rooms and is only a short stroll from Falmouth harbour.

After a recent £8 million redevelopment, it’s the facilities at St Michaels that really sets them apart. Home to the largest hydrothermal pool in the south-west, Cornwall’s largest destination spa, the largest and best-equipped health club in the county and two outstanding eateries, the establishment is placed firmly as one of the most prestigious resorts in Falmouth and indeed Cornwall.

Client’s Vision

Hotel Perfect have been working with St Michaels Resort for 20 years, and we have grown alongside them, to where they are now. With 84 rooms, the largest hydrothermal pool in the South West, and a 2,00 strong membership for their Health Club, St. Michaels is a must-visit resort.

We have been able to deliver their growing needs and expectations over the years, curating a close working relationship to offer additional modules and integrations to grow with their business. Over this time period, the main focus has always been  to increase efficiency in the running of their business while offering clients the best customer service on the market.

After successfully using version 4 of the hotel reservation software, the hotel decided to upgrade to version 5. St Michael’s also opted to add-on the Hotel Perfect Electronic Point of Sale (EPoS) solution for their 2AA rosette awarded restaurant in order to strengthen their renowned customer service reputation further, with the help of our hospitality management system.

The PMS software allows St Michael’s Resort to update their prices instantly across a wide range of online sales channels, saving the need for manual intervention. The Hotel Perfect reservation software ensures no over-bookings and that rate parity is always achieved.

Services Provided

  • Cloud PMS

  • Online Bookings

  • Channel Management

  • Hospitality EPoS

What We Delivered

Our technicians at Hotel Perfect visited St Michael’s and installed the latest PMS and EPoS software that enabled staff to enjoy additional features and the increased functionality version 5 has to offer. Our all-in-one hotel software solution has made for a better running of the four-star hotel which can spend more time focusing on the important things, like customer service and the guest experience, while the software takes care of their professional sales operation.

The Hotel Perfect Channel Management System reduces the time St Michael’s manually spends updating third party websites; instead, the Channel Management System uses data from Hotel Perfect’s PMS software to automatically read rates and calculate availability.

 

Lounge Check-In

As part of the St. Michaels Resort’s tailored package, Hotel Perfect delivered Lounge Check-In, which enabled the Resort to check-in their guests in a way that is more personal and allows for their team to manage arrivals more effectively. St. Michaels has created a dedicated area in their lobby which caters for an informal lounge check-in, with a host using a tablet to complete the process. This enables the resort to offer a more superior experience for their guests.  No more standing or queuing at a busy reception desk … straight to a warm welcome and relaxed check-in.

 

Direct Booking Engine

With the addition of  brand new Beach House Rooms, and the launch of new facilities across other areas of St Michaels Resort, these needed to be showcased and easily bookable online. Therefore the following features were created and delivered:

  • An upfront calendar allows web visitors to get an enticing month by month view of availability and rates.
  • A Room & Rates toggle allows guests to switch between tasteful snapshots of which room and packages are available.
  • Room features are clearly illustrated with descriptive icons and bulleted highlights making mobile and tablet browsing easy on the eye.
  • ‘Call to actions’ lead the customer through a process of booking restaurant reservations and spa treatments, increasing upsell opportunities
  • The ability to add multiple rooms makes this a great tool for large family bookings.
  • Voucher codes are given out to incentivise new and repeat bookers. The discount or free item is displayed within the concise booking summary alongside a minimal booking form used for completing the reservation.

 

 

“The new features in Version 5 have dramatically decreased our work load. Dynamic Pricing has taken away one of the manual admin procedures for Rate Management”

St Michaels Hotel & Spa

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