Case Study:
St Michaels Hotel & Spa

St Michael’s Hotel & Spa is an award winning 4 Star luxury hotel & spa

Company Profile

St Michaels Logo

St Michael’s Hotel and Spa is situated on the edge of Gyllyngvase Beach in Falmouth, boasting stunning views of the sea and Lizard Peninsula. Falmouth is steeped in culture with a world-renowned arts university—currently voted number one in the UK—attracting students from all over the world.

It’s also popular with surfers who flock to the coastal town for the waves on offer. St Michael’s Hotel and Spa is a perfect example of a high quality leading four-star hotel and has a restaurant that’s been awarded two rosettes. The establishment has undergone a £4 million redevelopment that has placed it firmly as one of the most prestigious hotels in Falmouth and indeed Cornwall.

Client’s Vision

St Michael’s Hotel wanted to increase efficiency in the running of their business while offering clients the best customer service on the market. St Michael’s has a long-standing relationship with Hotel Perfect and had initially chosen the Hotel Perfect property management system (PMS).

After successfully using version 4 of the hotel reservation software, the hotel decided to upgrade to version 5. St Michael’s also opted to add-on the Hotel Perfect Electronic Point of Sale (EPoS) solution for their rosette awarded restaurant in order to strengthen their renowned customer service reputation further, with the help of our hospitality management system. The PMS software allows St Michael’s Hotel and Spa to update their prices instantly across a wide range of online sales channels, saving the need for manual intervention. The Hotel Perfect reservation software ensures no over-bookings and that rate parity is always achieved.

Services Provided

  • Cloud PMS

  • Online Bookings

  • Channel Management

  • Hospitality EPoS

What We Delivered

Our technicians at Hotel Perfect visited St Michael’s and installed the latest PMS and EPoS software that enabled staff to enjoy additional features and the increased functionality version 5 has to offer. Our all-in-one hotel software solution has made for a better running of the four-star hotel which can spend more time focusing on the important things, like customer service, while the software takes care of their professional sales operation.

The Hotel Perfect Channel Management System reduces the time St Michael’s manually spends updating third party websites; instead, the Channel Management System uses data from Hotel Perfect’s PMS software to automatically read rates and calculate availability.

“The new features in Version 5 have dramatically decreased our work load. Dynamic Pricing has taken away one of the manual admin procedures for Rate Management”

St Michaels Hotel & Spa

Plans and Pricing to suit your Business

Our prices are made to fit the size and requirements of your business. Our monthly costs are calculated dependent on how many users and which modules you require.

Book a demo Get in touch