St Michael’s Hotel and Spa is situated on the edge of Gyllyngvase Beach in Falmouth, boasting stunning views of the sea and Lizard Peninsula. Falmouth is steeped in culture with a world-renowned arts university—currently voted number one in the UK—attracting students from all over the world.
It’s also popular with surfers who flock to the coastal town for the waves on offer. St Michael’s Hotel and Spa is a perfect example of a high quality leading four-star hotel and has a restaurant that’s been awarded two rosettes. The establishment has undergone a £4 million redevelopment that has placed it firmly as one of the most prestigious hotels in Falmouth and indeed Cornwall.
St Michael’s Hotel wanted to increase efficiency in the running of their business while offering clients the best customer service on the market. St Michael’s has a long-standing relationship with Hotel Perfect and had initially chosen the Hotel Perfect property management system (PMS).
After successfully using version 4 of the hotel reservation software, the hotel decided to upgrade to version 5. St Michael’s also opted to add-on the Hotel Perfect Electronic Point of Sale (EPoS) solution for their rosette awarded restaurant in order to strengthen their renowned customer service reputation further, with the help of our hospitality management system. The PMS software allows St Michael’s Hotel and Spa to update their prices instantly across a wide range of online sales channels, saving the need for manual intervention. The Hotel Perfect reservation software ensures no over-bookings and that rate parity is always achieved.
What We Delivered
Our technicians at Hotel Perfect visited St Michael’s and installed the latest PMS and EPoS software that enabled staff to enjoy additional features and the increased functionality version 5 has to offer. Our all-in-one hotel software solution has made for a better running of the four-star hotel which can spend more time focusing on the important things, like customer service, while the software takes care of their professional sales operation.
The Hotel Perfect Channel Management System reduces the time St Michael’s manually spends updating third party websites; instead, the Channel Management System uses data from Hotel Perfect’s PMS software to automatically read rates and calculate availability.