Case Study:
Lake Country House

Recently awarded Good Hotel Guide, Spa Hotel of the Year

Company Profile

Lake Country Logo

Winner of awards such as the Good Hotel Guide’s Spa Hotel of the Year, the Lake Country House and Spa is in a magnificent lakeside location in Wales and is truly a destination for those wanting a luxurious break. A perfect retreat from busy life, the Lake Country House and Spa is a tranquil place to revel in a little self-indulgence.

Their hard working ethos to ensure that all visitors have a perfect holiday has paid off and the hotel’s been awarded two AA rosettes and AA three red star status, as well as winning the AA hotel of the year, not just once, but twice. Not only have they won prestigious awards, but also the Lake Country House and Spa is now recognised as one of the top five hotels in the whole of Wales.

Client’s Vision

The Lake Country House and Spa wanted to implement an effective Property Management System (PMS) that would make the everyday running of the hotel smooth and efficient. They needed an all-in-one hotel management system to support the high levels of customer service the Lake Country House and Spa pride themselves on offering, and so they looked to Hotel Perfect.

There also needed to be an integrated Direct Booking solution, which could showcase the holiday packages the Lake Country House and Spa offer to customers. These packages come in a multitude of prices and include fishing breaks, spa stays and golfing holidays.

Services Provided

  • Cloud PMS

  • Online Bookings

  • Hospitality EPoS

What We Delivered

The Hotel Perfect engineers seamlessly integrated a property management system and Direct Booking software for the Lake Country House and Spa and linked it straight to the Hotel Perfect calendar. As a result, guests were then able to book online and choose from a range of packages, whether it be bed and breakfast or an activity getaway.

Not only this, but the Direct Booking manager allows guests to include add-ons if they choose to, such as a champagne afternoon tea, a fishing session, red roses, chocolates or even a birthday cake.

Hotel Perfect also delivered a complete channel management system which leaves worrying about rate changes a thing of the past. The Hotel Perfect PMS software now loads rates and manages availability with the software connecting to all the Online Travel Agencies (OTA’s) it may use. The Hotel Perfect PMS enables central monitoring of any fluctuations in availability while also being able to showcase different offers with synchronised rate parity.

“Hotel Perfect have been excellent at meeting the ever changing demands of our guests. The company’s commitment to developing and expanding their range of products has been essential to our growth”

Lake Country House

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Our prices are made to fit the size and requirements of your business. Our monthly costs are calculated dependent on how many users and which modules you require.

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