Case Study:
Carbis Bay Hotel & Spa

Cornwall Tourism Awards Large Hotel of the Year Winner 2015/16

Company Profile

Carbis Bay Logo

If a private 25-acre golden sandy beach and breath-taking views of one of the world’s most beautiful bays is your idea of heaven, you needn’t look further than Carbis Bay Hotel. This stunning property offers 47 exceptionally styled rooms located in the main building which boast relaxing Sea and Garden Views. Further accommodation options are also available with their luxury self-catering Coastal Properties nestled within an idyllic wooded valley.

Carbis Bay Hotel also has its very own Beach Club & 5 Bubble Awarded Spa situated directly on the exclusive Blue Flag beach which invites guests to take in the amazing scenery throughout the year. Or if you’d rather explore the whole Cornish Coastline by Sea, Carbis Bay Hotel offers guests the opportunity to charter their luxury Sunseeker Motor Yacht, Sulis, complete with a panoramic saloon area and plenty of entertainment space for special occasions.

It’s no wonder Rosemunde Pilcher wrote about Carbis Bay Hotel in both her novels, ‘Shell Seekers’ and ‘Winter Solstice’ as The Sands Hotel.

Client’s Vision

Carbis Bay Hotel has been a long standing customer of our Version 4 Hotel Perfect Property Management System & Electronic Point of Sale (EPoS) module. With them taking over another boutique inn, soon to open as The Gannet Inn, they wanted to upgrade their system to V5 to give them even greater efficiency in the running of the hotel and included additional modules, such as the Functions and Events module, the Dashboard Reporting module and the EPoS Inventory Control Module, to ensure the guest experience is second to none around the resort.

Services Provided

  • Cloud PMS

  • Online Bookings

  • Channel Management

  • Hospitality EPoS

What We Delivered

As Carbis Bay Hotel were also having all their hardware updated alongside their software upgrade, the Hotel Perfect team needed to work closely with their hardware supplier to ensure the smooth transition of the upgrade. The Hotel Perfect team upgraded Carbis Bay Hotel’s software solution from the previous Version 4 PMS to Version 5 and training was provided for the whole team, tailored to their role, on the new PMS system and the additional Function and Events module which enables Carbis Bay Hotel to effectively and efficiently book and manage events.

The Hotel Perfect Team facilitated a point to point integration between all the different departments and software systems used by the hotel to ensure The Spa, Beach hut and Hotel all link seamlessly to each other and into our Version 5 software.

With only having the Dashboard Reporting Module for 48 hours, “I’m addicted to it already!”

Emma Smith - Assistant Manager

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