St Michael’s Hotel & Spa is an award winning 4 Star luxury Hotel and Spa situated in the coastal town of Falmouth and overlooking Gyllyngvase beach and the stunning Lizard peninsular. Following a £4 Million redevelopment, and described as a ‘contemporary oasis in which to relax, unwind and indulge’, St Michaels Hotel is widely regarded as one of the finest Hotels in the region.

St Michaels Hotel & Spa understand that providing the most efficient and professional customer service is key to their success. Having worked successfully with Hotel Perfect Version 4 for many years, St Michael’s Hotel chose to update to the latest Version 5 of Hotel Perfect and upgrade to our latest EpoS solution for their AA Rosette award winning Restaurant as part of their continual investment in customer service. They also required a solution to update their prices and availability across a wide range of online sales channels to ensure rate parity and eliminate overbookings.

Installing the latest Version 5 of Hotel Perfect enabled the Hotel to gain the benefit of the many additional features and increased functionality of the new software to even further enhance their professional sales operation and 4 star customer service. Our Channel Management solution enabled the Hotel to reduce the time spent individually updating various 3^rd party websites significantly, eliminating the need for manual updating with the Channel Manager reading rates and availability direct from Hotel Perfect.